If you’re wondering what it’s like to be a new SaaS founder:
Most of it is doing customer support!
Wake up in the morning: answer email.
Get to the office: reply to live chat.
Before I go to bed: solve a problem.
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Also:
@asmartbear once said that “some of the most responsive customer support comes from bootstrapped founders.” This is very true.Pokaż ten wątek -
I start answering support email when I get up at 7am. It’s almost 11pm and I just answered four more live chat tickets. I also write/update help docs 2-3 times per day. This week I’ve created two public tutorial videos (and probably 3-5 more help videos for individuals).
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Update: it's the next morning (7am). Just answered 4 support tickets. (These include pre-sale questions)
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Plus: it’s huge insight into your product and the problems the users experience with your product and the problems they want to solve.
Dziękujemy. Twitter skorzysta z tych informacji, aby Twoja oś czasu bardziej Ci odpowiadała. CofnijCofnij
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Not sure that’s universal. Sifter did 3-5 daily, and I could have cut that down significantly with self-service trial extensions.
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Some markets are just better than others.

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I enjoy it as well but I’ve never had that many questions per day.
Dziękujemy. Twitter skorzysta z tych informacji, aby Twoja oś czasu bardziej Ci odpowiadała. CofnijCofnij
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The good news is that you don’t have to do that forever. When you can afford to hire, you can offload most of the support burden, which is really nice.
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True dat. Best hire I ever made for the WP plugins.
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Wydaje się, że ładowanie zajmuje dużo czasu.
Twitter jest przeciążony lub wystąpił chwilowy problem. Spróbuj ponownie lub sprawdź status Twittera, aby uzyskać więcej informacji.
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But...
This isn’t for everyone.
In the beginning it’s up to the founder to make the experience great.
If you don’t like answering ~10-30 support requests a day, don’t bootstrap a SaaS!
