I love helping our customers, so I’m happy to do it.
But...
This isn’t for everyone.
In the beginning it’s up to the founder to make the experience great.
If you don’t like answering ~10-30 support requests a day, don’t bootstrap a SaaS!
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Also:
@asmartbear once said that “some of the most responsive customer support comes from bootstrapped founders.” This is very true.Pokaż ten wątek -
I start answering support email when I get up at 7am. It’s almost 11pm and I just answered four more live chat tickets. I also write/update help docs 2-3 times per day. This week I’ve created two public tutorial videos (and probably 3-5 more help videos for individuals).
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Update: it's the next morning (7am). Just answered 4 support tickets. (These include pre-sale questions)
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It’s very true abt the responsiveness of bootstrapped founders
@threadreaderapp unroll pls -
Hello please find the unroll here: Thread by
@mijustin: "If you’re wondering what it’s like to be a new SaaS founder: Most of it is doing customer support! Wake up in the mornin […]" https://threadreaderapp.com/thread/1115851043005448192.html … Enjoy :)
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*Emails out to email list new feature updates* - comes back 2 hours later to the computer - 256 unread emails... Sigh lol
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Hahaha. Yeah, that too!
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Oh yeah. Helps coming from a service business where all you do is help/serve clients. Same with
@claritask_app I am mostly on calls/demos/sales/support and also speaking with vendors/investors/partners. So it’s more of this when the product activity starts picking up
Dziękujemy. Twitter skorzysta z tych informacji, aby Twoja oś czasu bardziej Ci odpowiadała. CofnijCofnij
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Wydaje się, że ładowanie zajmuje dużo czasu.
Twitter jest przeciążony lub wystąpił chwilowy problem. Spróbuj ponownie lub sprawdź status Twittera, aby uzyskać więcej informacji.
building
Wake up in the morning: answer email.
Get to the office: reply to live chat.
Before I go to bed: solve a problem.
