It asks me to install the modem When I try to do that am told "The modem you are attempting to activate is not an approved modem" and gives me a list of current modems Meaning, not that my particular one was bad, but my model that I got in May is outdated
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Call and get fwded to internet support Guy deduces that when I upgraded my service, Spectrum instead generated a second account under my name and address I have been paying bills for Account A since May. Bills for Account B went who knows where.
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He fwds me to Retention and explains to them what happened. They cancel account B She goes to talk to her supervisor and am told that since I asked for a second account I am responsible for the past $100+ in bills
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I told her that I did not, in fact, ask for a second account. I ask to speak to that supervisor. He is no longer available but will call back "in up to 24 to 48 hours." I cannot reactivate my modem online. It is registered to Account B. I can only log in to Account A.
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She is not allowed to tell me what the number of Account B is, which I need for login, but if I tell her she will tell me if I got it right. i do not know my safety code, as that too is generated by Spectrum and can be found within this mysterious account B.
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I call back and the very helpful internet department activates my modem and associates it with Account A again. I have no way of accessing Account B to pay it even if I wanted to. Currently waiting for supervisor to call back.
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I have paid $160 to account A for previous 2 months. Will be eager to hear what he says.
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needless to say he did not call
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called on hold with them now
@GetSpectrum already lied to me twice, let's see what happens7 replies 0 retweets 26 likesShow this thread -
Replying to @michaelmalice @GetSpectrum
This is the trouble..when they tell you something ,it is not a lie. It just the best info they had at the time.. kind of like rewritting a line that seemed ok when you first wrote it then changed it...was the first line a lie...
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"You asked for a second account" was a lie
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