Forcing me to reconfirm a booking I made one day before via SMS makes me want to strangle someone
I vaguely recall a time when booking restaurants didn't involve a calendar invite, 2 phone calls, 5 text messages (including multiple tips for what to order!), and an online booking. Ditto the dentist, the doctor, etc. Sometimes feels more like planning an invasion than eating
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Reminds me very starkly of some of the points
@rushkoff makes http://www.rushkoff.com/economy-needs-human-chat-douglas-rushkoff/ … we've opted culturally to externalize costs in many ways. A similar example he gives is the number of hoops you have to jump through on the phone to get to real human during customer service!Thanks. Twitter will use this to make your timeline better. UndoUndo
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Sometimes one might even need to write bots to secure bookings at exactly when restaurants release their upcoming season. Today might be one of those days.
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I think it's paranoia about no-shows, which can devastate restaurant revenues: https://www.theguardian.com/lifeandstyle/2018/feb/25/restaurants-turn-up-heat-on-no-show-diners …
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I feel this way about a lot of tasks. Could it be that we were once more comfortable with imprecision? Did our ability to quantify every aspect of an engagement cause us to over value the utility of doing so? How do we course correct?
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We have become serial maximizers
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