Everything comes back to the fact that people value freedom, identity, participation a la max neef, not just convenience/lower costs
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@michael_nielsen y flight to higher ground compelling bc empowering platforms lead to better user articulation of long term needs
@cherylshoe Not to say it'll never work. I gather it actually has worked somewhat with Southwest Airlines. But obv a very hard problem!
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@michael_nielsen 100% hard problem. but responsibility is on both sides - consumer/co so that it doesn't become a race to the bottom!Thanks. Twitter will use this to make your timeline better. UndoUndo
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