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That’s classic. Kind of highlights the importance of continual calibration with other teams and people internally to make sure that everyone’s on the same page. Also, if it’s important it should be documented! Feels like something that was passed person to person as gospel.
This was a rule followed by, as far as I’m aware, all of Blizzard PR, marketing, CS, etc. Globally. Definitely tribal knowledge in some ways, but also very broadly enforced.
