I'm training to be a counselor for Crisis Textline (CTL), an asynchronous resource for cooling people down from hot moments. Already, I've learned a lot. CW suicide etc. Thread:
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Even the training is emotionally hard! I'm remembering the times in my past when I could have used someone like me, and wishing I (or someone else) had been there for past-me. Plus it's tiring to rewire thought patterns.
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The guidelines are consistent with Authentic Relating (AR) and Non-Violent Communication (NVC). It's about empathy and listening, not judging, sympathizing, or trying to fix problems. broke: "I'm sorry" "have you tried X?" woke: "I hear you" "what does help look like for you?"
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Longer conversations aren't more helpful. Once you build rapport, explore the issue, know what they're looking for, collaboratively search for solutions together, and make a plan, stop! Rumination and repetitive circling around are easy patterns to fall into.
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the opposite of judgment is curiosity ||
rationalist, dungeon master, writer