Just to make sure, have you followed steps here that also mention our recommended image size & resolution for custom thumbnails: https://yt.be/help/5Nq3 ? Let us know.
@TeamYouTube when I save the thumbnail it appears pixelated. Is there a fix for thispic.twitter.com/aWaZmykhcW
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I did not see that but it is only when downloading a thumbnail
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