. @jdiller @pagerduty I appreciate the ambiguity in “throttling the offending customer” https://status.pagerduty.com/incidents/kvjb83fqz9ms …
@jdiller perhaps you throttled their API requests; perhaps you throttled the customer themselves
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@mendel Ah-ha yes, as in, walked over and wrapped our hands around their neck. That *might* work but it’s probably bad for business. :D -
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