Ok, resilience people. Let’s say your have a vendor who had an incident. Their time to detect and time to resolve were not good. You want an explanation. The shorthand for this is an “RCA”, but I can’t bring myself to ask for a root cause anything. What do you ask for?
Yeah, I meant I’m interested in details professionally, but in terms of the vendor relationship I want to know that this was exceptional.
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If I may: what will you do differently if/when you have an answer for that latter question?
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I appreciate all the help here but the number of responses is higher than I planned for, for a tweet that was mostly an off-the-cuff comment about not saying “RCA” :)
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