Ok, resilience people. Let’s say your have a vendor who had an incident. Their time to detect and time to resolve were not good. You want an explanation. The shorthand for this is an “RCA”, but I can’t bring myself to ask for a root cause anything. What do you ask for?
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So you’re not looking for details, just an acknowledgment of harm?
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Yeah, I meant I’m interested in details professionally, but in terms of the vendor relationship I want to know that this was exceptional.
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