Ok, resilience people. Let’s say your have a vendor who had an incident. Their time to detect and time to resolve were not good. You want an explanation. The shorthand for this is an “RCA”, but I can’t bring myself to ask for a root cause anything. What do you ask for?
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Confidence that they understand the origins of the incident and what made it difficult to anticipate? Or confidence that they’re genuinely attempting to learn? Or confidence that it “won’t happen again”? You’re not likely to get much more than a surface treatment of any of those
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yeah, true. Mostly I want someone deeper in the org than our TAM to go “yeah, that was not great, our internal standards are higher than that.” Perhaps I want a… conversation
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A post incident report?
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