The tools are a distraction.
yeah, i think we got turned around — not saying a tool is going to _drive_ transformation alone, but that it is hard to build tooling that supports the full “maturity model” of incident review
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It would be hard for any one tool to support such a variety of cognitive work.
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And it's not that people intend for tools to work that way, but they do want their tools to be used... and the more it is used the better. Very few product people think about how to get people to use their product *less*.
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