If I surveyed 5 people at your organization and asked them what an “incident” was, how many different answers would I get?
Replying to @nora_js
I was gonna make a jokey big-number answer but what I’d find really interesting at my org (@pagerduty) is specifically asking:
- a developer
- an engineering manager
- an incident commander
- someone on the sales side
- someone in support
and see how much the answers differ!
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