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mendel's profile
rich lafferty, contributing factor
rich lafferty, contributing factor
rich lafferty, contributing factor
@mendel

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rich lafferty, contributing factor

@mendel

SRE@PagerDuty. Geek, Buddhist, husband, introvert, devop, social justice worrier, musician, vegetarian, urbanist. He/him. May all beings be free from suffering.

Toronto, Ontario
lafferty.ca
Joined March 2007

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    1. John Allspaw‏ @allspaw 23 Aug 2019
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      John Allspaw Retweeted John Allspaw

      Another way of putting this: post-incident analysis writeups need to include a "methods" section, allowing a reader to understand what analytical choices the author/analyst made.https://twitter.com/allspaw/status/1164894532326035460 …

      John Allspaw added,

      John Allspaw @allspaw
      Please read this. Then, please consider how sections of “postmortem” templates titled: ‘What went well’ ‘How (or where) we got lucky’ fall prey to the same issues that @lhochstein is talking about and aren’t helpful in the ways most think they are. To be clear: not helpful. https://twitter.com/lhochstein/status/1164712942723457024 …
      2 replies 12 retweets 30 likes
    2. rich lafferty, contributing factor‏ @mendel 23 Aug 2019
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      Replying to @allspaw

      John, I’m having trouble understanding this and the “went well” thing, but I feel like it’s important to understand. Is “went well” just not useful, or is it actively harmful? What’s the connection between “went well” and “methods”? (I am 💯 with you re counterfactuals.)

      1 reply 0 retweets 0 likes
    3. rich lafferty, contributing factor‏ @mendel 23 Aug 2019
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      Replying to @mendel @allspaw

      I’m looking through the “went well” of the last handful of PagerDuty postmortems, and I lean towards “not helpful” - it’s sort of a combination of gratitude and calling out where a past decision paid off. But I don’t see an “actively harmful”.

      2 replies 0 retweets 2 likes
    4. Rich Adams‏ @r_adams 24 Aug 2019
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      Replying to @mendel @allspaw

      The intent of that section (at least in the PagerDuty process, I can't speak to others) isn't to make incident analysis better, but rather to provide a way to highlight some positive things from the incident in order to give the people involved some encouragement/gratitude. [1/5]

      2 replies 0 retweets 3 likes
      rich lafferty, contributing factor‏ @mendel 24 Aug 2019
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      Replying to @r_adams @allspaw

      Just to be clear, @r_adams, I’m not heading down the path of trying to remove it from our process! Was just using it as an example to try to crack what @allspaw was suggesting.

      8:18 PM - 24 Aug 2019
      • 1 Like
      • Rich Adams
      1 reply 0 retweets 1 like
        1. New conversation
        2. Rich Adams‏ @r_adams 24 Aug 2019
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          Replying to @mendel @allspaw

          Oh, sorry! I didn't mean to imply that at all! I understood you weren't trying to remove it or anything :) Re-reading my comments back to myself and I can see I may have gone off the rails a tad towards the end there.

          1 reply 0 retweets 0 likes
        3. Rich Adams‏ @r_adams 24 Aug 2019
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          Replying to @r_adams @mendel @allspaw

          I'm not clear on the connection to methods either, and am also looking forward to learning more about that from @allspaw. I just figured in the meantime I could give some info on the thought process behind "What went well" for us.

          1 reply 0 retweets 0 likes
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