Another way of putting this: post-incident analysis writeups need to include a "methods" section, allowing a reader to understand what analytical choices the author/analyst made.https://twitter.com/allspaw/status/1164894532326035460 …
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The intent of that section (at least in the PagerDuty process, I can't speak to others) isn't to make incident analysis better, but rather to provide a way to highlight some positive things from the incident in order to give the people involved some encouragement/gratitude. [1/5]
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Same here. I see it as a way of showing that our previous investment in X was warranted, because X really helped us here. Which is also useful if people later want to remove X for reasons, you can point to an incident write-up and say, 'hang on, X is really useful'.
Thanks. Twitter will use this to make your timeline better. UndoUndo
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with you re counterfactuals.)