Megan Erin Miller

@meganerinmiller

Service designer, community leader, innovation partner, design strategist... Working at Stanford University. Co-Founder of

San Francisco Bay Area
meganerinmiller.com
Joined February 2010
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  1. Retweeted
    14 Jul 2020

    One of the great perks of Covid-19 is being able to join Practical Service Design : with and hosted by Dallas from the UK.

    1 reply . 1 retweet 1 like
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  2. Retweeted
    8 Jul 2020

    Hey enthusiasts. and me are doing a live videocast with SDN Dallas Tuesday, July 14; some SERVICE DESIGN real-talk. And I've cut a video for you about my OTHER project you should watch:

    3 retweets 4 likes
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  3. Retweeted
    23 Oct 2019

    Interesting survey from on use of the Definitely see it as a collaboration tool and currently developing them as an ongoing method to support improvement of user journeys @DVSAdigital My thoughts here:

    1 reply . 2 retweets 16 likes
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  4. Retweeted
    7 May 2019

    I published a smallish article on a question that has been on my mind for a while: What are the dynamics and wider schools of thought of the design community and how do they interact with each other? Would love to get people's feedback and thoughts!

    3 replies . 4 retweets 9 likes
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  5. Retweeted
    9 May 2019

    The new UK government service standard is now live!! This is the first time our government has had a standard for whole services, not just the digital bit. Here are a few of the major changes...

    23 replies . 215 retweets 522 likes
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  6. Retweeted
    1 May 2019

    This is really worth another share! :) Kudos, Sarah! RT : I’ve written a guide to procuring and design in general. Additions welcome!

    1 reply . 3 retweets 18 likes
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  7. 25 Apr 2019

    This is a great article introducing a Service Design maturity model.

    3 retweets 4 likes
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  8. Retweeted
    21 Feb 2019

    I'm back to blogging after some years. The new piece is a short essay on strategic design that contemplates on research, decision making, design beyond business, systems thinking, futurism, etc. I'd be happy to hear your thoughts!

    2 replies . 9 retweets 17 likes
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  9. Retweeted
    15 Apr 2019

    Excited to share my new blog post about Talent Transformation using Design Thinking an digital collaboration tool! Enjoy! 🎈

    6 retweets 8 likes
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  10. 22 Mar 2019

    We need more content like this, imagining a powerfully positive future:

    2 retweets 2 likes
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  11. 15 Mar 2019

    What I’m reading right now. A fantastic primer in systems thinking. Something every service designer should read. Any suggestions for more gems like this?

    8 replies . 87 likes
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  12. 15 Feb 2019

    I am very humbled to see that 500+ people have now gone through our online course on service blueprinting. It's been an amazing journey developing the method, the course, and connecting with the community. So grateful!

    3 replies . 1 retweet 23 likes
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  13. Retweeted
    12 Feb 2019

    We've published guidance on researching emotionally sensitive subjects in the Service Manual:

    9 replies . 29 retweets 129 likes
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  14. Retweeted
    6 Feb 2019

    A design process is a series of decisions. Decisions should be informed by evidence. Artifacts, whether design or research artifacts, can support this process, but the decisions and the insights are the important part. Shiny artifacts often provide cover for weak thinking.

    21 replies . 195 retweets 721 likes
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  15. 23 Jan 2019

    Frankly, the best time for me to attend professional events is during the day on a workday. The best location, if not a quick drive from work, is videoconference. We should leverage technology and design better virtual events that allow for personal connection and networking. 3/3

    1 reply . 1 retweet 13 likes
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  16. 23 Jan 2019

    Now that I have two kids, my evenings and weekends are sacred family time (other people watch my kids 45hrs a week) and I don't see them. So 6pm meetups in the city for "drinks" are impossible, and weekends and just a choice I have to make: see my kids or see this conference. 2/3

    2 replies . 1 retweet 10 likes
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  17. 23 Jan 2019

    So, as an anecdote, with my first child, I attended a conference and they let me pump in the T-shirt supply room. But there was no lock and no communication to the event staff. People would just walk in on me with no warning. 1/3

    1 reply . 3 likes
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  18. 17 Jan 2019

    As a design leader with 2 small children (4 & <1), I experience regular frustration engaging in the design community. Events are not planned considering remote participation or family-accomodating schedules. Being a mom disadvantages me in my field. Organizers, please consider.

    7 replies . 30 retweets 126 likes
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  19. 13 Nov 2018

    My new org (Stanford Improvement, Analytics, and Innovation Services) is looking for an experienced data engineer to join our business analytics team. Is that you? Please consider! Learn more and apply here:

    1 retweet 3 likes
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  20. Retweeted
    22 Oct 2018

    We're looking for a user experience designer! Learn more about the position: and what we do:

    2 retweets 4 likes
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