i used it a bunch when it was the old company, before NYC took it over. it was lovely, and there were never lines.
My neighborhood Facebook group, which hates everything, especially hates the new ferry operation 
https://twitter.com/jdavidgoodman/status/875314952717905925 …
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it was an easy way to get from north brooklyn to places that would require a train transfer and be a hassle.
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