“It’s become harder to buy something, even when the place isn’t busy. Buying a product there used to be a revered thing, now you don’t want to bother with the inconvenience.” https://www.bloomberg.com/news/articles/2019-05-07/apple-store-locations-reviews-show-customer-service-in-decline …
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I like it, imagine what the copy editor took out but left that in
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So, the two authors, Matthew and Matt - one has done a lot about Apple Retail (Mark) and the other has reported on Johnson as his work on JC Penney's (Matt). Money's on Matt.
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