@TeamYouTube Hi guys! Desperately need assistance if poss! Had to postpone new music vid release as there's severe lag on iPhone App making it look consistently out of sync & un-pro! Source file is perfect & meets all specs. Known issue? What can I do? Can we chat on DMs? Thanx!
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Replying to @mattfishel
There are no related technical issues. If you're noticing this only on your mobile app, updating or reinstalling it might help fix it. Let us know if that works.
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Replying to @TeamYouTube
Thank you, but it hasn't worked.Have tried all steps on your article.Have deleted & reinstalled YouTube app on iPhone. No difference.Have also checked various iPhones & same issue on all of them!Plays perfect on desktop. So frustrating/confusing!?Am I able to send u private link?
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Replying to @mattfishel
You're welcome! Have you reached out to our Creator Support team yet: https://goo.gl/BxLi8H ? They can dive into this further with you. Hope this gets resolved.
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Replying to @TeamYouTube
Thanks! I have, via Twitter, but not heard back yet. Will email them here at this link too. Thank you!
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PLEASE I really need help! I've been liaising w. creator support re YouTube iOS issues but each email is 24hrs apart & the original issue remains unresolved! But no phone support or direct email/help means I'm losing my promo & press window, which has been delayed massively! 

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