Matthias J.

@matt_jay

Investigating new approaches and solutions to customer care delivery. Looking to exchange thoughts and make things happen.

Berlin, Germany
Joined February 2009
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  1. 25 Nov 2016

    Any chance to call from mobile?

    1 reply
  2. 25 Nov 2016

    Most pleasant part of the travel experience with after rebooking chaos: the prospect of flying again.

  3. 21 Nov 2016

    I think you should work on the pricing of your internet, . Esp when tickets +40% the alternatives. Let's see about rest of package.

  4. 30 Sep 2016

    Nothing like kicking off a customer relationship with a good dose of fustration.

    1 like
  5. 23 Sep 2016

    Hey , when did I agree to have my e-mail address linked up with my credit card number for repeated use!?

    2 replies
  6. 10 Sep 2016

    Oh boy. 2nd time rising early for , second time delayed. No alert via email/text, this time. There go the afternoon plans.

    1 reply
  7. 6 Sep 2016

    Wondering what shenanigans might come up with if they found the time to roam the Stasi Museum in .

  8. 26 Aug 2016

    Da läuft man morgens um halb zwei vielleicht doch lieber nach Hause, als dass man sich eMobility mit an tut.

  9. 25 Aug 2016

    Bin leider noch genauso auf der Warteliste geparkt, wie die drei Roller vor meiner Haustür. Sehe die immer nur ohne Leute drauf.

    1 reply
  10. 21 Aug 2016

    Hey , you appear to be sending verfification codes that are missing a digit in your verification texts.

  11. 15 Aug 2016

    One would think Online Checkins are not a challenge anymore in 2016. But then there's reality ...

    1 reply
  12. Retweeted
    23 Jul 2016

    Die Schriftsteller können nicht so schnell schreiben, wie die Regierungen Kriege machen; denn das Schreiben verlangt Denkarbeit. B. Brecht

    1 retweet 1 like
  13. 3 Jul 2016

    Trägt da jemand im Unterwäsche von ?

  14. 27 Jun 2016

    Whoever processed at the gate should send the oversized backpacks to the hold rather than cabin size luggage next time.

  15. 20 Jun 2016

    Don't let the see this ... (Source: )

  16. 19 Jun 2016

    The city of taking seriously: 32k city employee salaries made public:

    1 like
  17. 27 May 2016

    "another example where technology companies are assuming roles traditionally left to public utilities or the gov"

  18. 25 May 2016

    Big chuckle of the night: "Customers don't wait around while you're writing up your JIRA tickets"

  19. 17 May 2016

    Bei steht man scheinbar immerhin dazu, dass auch mal etwas nicht weit über den Garantiezeitraum überleben muss.

  20. 17 May 2016

    Great anecdote of one teacher's effort of educating his students on the reliability of eye witness accounts.

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