Mark Stanley

@markstanley310

Los Angeles
Joined June 2009
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  1. Aug 25

    What is it that you want to predict? Equally important: how will you manage bias?

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  2. Aug 25

    When we are curious, we view tough situations more creatively. It's a strength that has always worked well for me. Good thing I'm not a cat!

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  3. Aug 20

    Here's a recent interview I did on CCaaS (Contact Center as a Service) with KANO & Associates.

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  4. Aug 12

    It is critical that we focus on acute care of Covid-19 patients *AND* proactively manage patients without Covid-19, particularly those with time-sensitive and medically complex conditions who are postponing their care.

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  5. Jul 27

    Markets for disruptive technologies often emerge from unanticipated successes. Such discoveries often come by watching how people use products, rather than by listening to what they say. ~Clayton Christensen

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  6. Jul 24

    Consumers have shown loyalty to businesses that put safety first. Now is the time to turn safety into a competitive advantage.

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  7. Jul 22

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  8. Jul 22

    Check out my latest article: Restarting Travel: DIY Experience Design via

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  9. Jul 15

    Check out my latest article: The Irresistible Lure of Abandoned Shopping Carts via

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  10. Jul 15

    Brands have an opportunity to embrace media that can communicate the experience of using their products, capture sensory details and generate new realities. Cut through the noise of perfectly posed pastel shots — by making people f…

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  11. Jul 14

    Four great ideas healthcare providers could easily adopt to safely manage demand throughout this pandemic.

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  12. Jul 6

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  13. Jul 1

    Curious to know what experience designers are getting up to while sheltering-in-place?

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  14. Retweeted
    Jun 10

    Could this be THE Experience Design Question? What Emotion Are You Selling? cc:

    in the makes me ask the question... What emotion are you selling?
    3 replies 3 retweets 11 likes
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  15. Jun 10

    Surveys are shallow and derivative at best, and at their worst they can be annoying and counterproductive.

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  16. Jun 10

    Companies have an opportunity to focus and simplify. Question: Do you have a sufficiently bold and transformative vision for digitalization and automation in the context of broader transformation? …

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  17. Jun 9

    If the goal is to lead employees through a fog of information, then the solution is not generous information sharing but radical clarity.

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  18. Jun 9

    Do you have a gap between your stated and lived priorities? Our relationships are not just nice to have; they're necessary to have--now more than ever.

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  19. Jun 1

    The decline in consumers’ ability to pay off their credit-card debt will coincide with an emerging shift in lenders’ attitudes and practices. Lenders without a robust work-from-home infrastructure and a digital omnichannel strategy…

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  20. May 30

    You can't cut your way to growth.

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