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  1. Pinned Tweet
    7 May 2016

    Designing for why. A mindset for fundamentally understanding your customer -

  2. May 13
    Replying to

    5/ Ask about what problems they are trying to solve and work relentlessly to solve them

  3. May 13
    Replying to

    4/ Building great products isn't about building what your users ask for and "checking all the boxes". They don't know what's possible

  4. May 13
    Replying to

    3/ Focus on their objectives, situation, habits and anxieties.

  5. May 13
    Replying to

    2/ It's not your users job to come up with what to build. Engage your users in uncovering what problems they need you to solve

  6. May 13

    1/ Putting a "widget" on your website to ask users what features they think you should build is an anti-pattern

  7. May 11

    Don’t mistake tickets moving into the “shipped” column for progress. Optimize for impact and customer value instead of process.

  8. Retweeted
    May 4

    Trump just now to Australia's PM: "You have better health care than we do." FYI: Australia has universal health care.

  9. Apr 29

    Do what’s best for the customer in every situation. It will pay off in the long run.

  10. Apr 15

    Ask yourself with everything you do whether that is the most high leverage thing you could be doing

  11. Apr 4
  12. Retweeted
    Apr 2

    I just published “What we’re missing in product analytics”

  13. Mar 29

    At the Analytics Summit

  14. Retweeted
    Mar 2

    We're honored to have been named Employer of the Year. Unrelated: we're hiring!

  15. Feb 16

    “The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.”

  16. Retweeted
    Feb 4

    Common mistake early startups make: trying to improve product metrics 10% when they need a 10,000% improvement.

  17. Retweeted
    Jan 30

    At . Have filed notice of appearance for Yemani detained for 2 hours by .

  18. Retweeted
    Jan 28

    To those fleeing persecution, terror & war, Canadians will welcome you, regardless of your faith. Diversity is our strength

  19. Jan 26

    If you’re looking to get into Product Management in check out “Becoming a Product Manager” with the team at

  20. Retweeted
    Jan 16

    Hi friends, I'm doing research about analytics usage & training. If you work in tech, mind filling out this survey?

  21. Retweeted
    31 Dec 2016

    With celebrity death and elections taking the media by the nose, it’s easy to forget that this year saw a great many positives. Let’s look.

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