@YouTube I want to answer a comment that I see on my notifications from 4 days ago but when I click on it takes me to random comments. Help, I really want to answer it.
@TeamYouTube
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Replying to @maria_grro
We would like to know more. What device are you using? Also, does this happen across devices? Keep us posted.
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Replying to @TeamYouTube
Android, Galaxy note 8. I don't have another device available at the moment, but It sometimes happend. I was surprised It hadn't happen in a while. It takes me to the most engaged comments from the video, instead of taking me to the actual comment.
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Replying to @maria_grro
Appreciate the info. Just to confirm, are you referring to the comments on the videos you've uploaded or on someone else's videos? Also, have you tried these steps to manage comments on your channel: https://goo.gl/vDcg9S ? Let us know.
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Replying to @TeamYouTube
Not my channel, is actually a video that was trending, and I respond to a comment.
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Replying to @maria_grro
Got it. Please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues.
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