Hello @TeamYouTube , my YouTube account got unlinked from me on Sunday and I've tried getting help through the community support pages but no luck yet. Is there anything I can do to get it back to me? I still get comments and notifications on my phone but I can't sign in myself.
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Replying to @marcstoplists
Hey there, did you mean that you can't launch the YouTube app? Also, can you confirm if you're trying to access the app from an Android device or an iPhone? Keep us posted.
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Replying to @TeamYouTube
Ah I'm sorry for the inclarity, no I mean that my actual email got unlinked and I can't sign in anywhere. I have no mail telling me it got unlinked and on day 1 it had Russian text in the "about" page. That's gone now though. Regardless the account is still active but no access
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Replying to @marcstoplists
These steps may help you regain access to your account: https://yt.be/help/nr5L . We recommend doing this from a known device and/or browser that was typically used to access the account. Here are more tips to help you through the process: https://yt.be/help/KyrL . Keep us posted!
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Replying to @TeamYouTube
These are the steps I found myself and they didn't help, since the problem isn't the loss of access to an google account (I do have access to it and since the incident have changed my security things) but I have no acces to the account...
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Replying to @marcstoplists @TeamYouTube
... There used to be 2 accounts linked to my email, my main and 2nd channel respectively, but since Sunday my main account has been removed from that email. I have an old email carrier that can't receive emails anymore, and I had that redirected to the email I use mostly...
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Replying to @marcstoplists @TeamYouTube
... but that redirected apparently stopped and now I managed to change the current email for that to a gmail account, which honestly I should've done a long time ago for those accounts but it's too little too late for my main channel.
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Replying to @marcstoplists
Sorry to hear that. Mind following us so we can share next steps over DM? Let us know.
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