Yes Marc! And 1/3 of legal #malpractice claims (in most areas of law and for firms of all sizes) involve lawyer/client communication and relationship issues. More stats and info at http://practicepro.ca/claimssheets
"Legal work entails a lot more than research, rule application, and argumentation. It often involves manufacturing expectations, understanding and shaping motivations, and otherwise sculpting the experiences of other people." http://www.capstonepractice.com/s/Toward-a-Phenomenology-of-Machine-Assisted-Legal-Work.pdf …
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