Fair point! Though it's worth noting that a fair measure of the A2J discussion is anecdotal, and hard data does help drive decisions.
Some naturally wonder if energy going into more assessing of needs might better go into more meeting of needs.https://twitter.com/AndrewArruda/status/1172218306234707968 …
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Considering Rebecca Sanderfur's research, aren't we way beyond anecdotal? Much to inform some very intentional, intelligent experiments to meet clearly established needs.
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There is still no survey of needs that is national in scope. This data will be helpful in building solutions and potentially establishing empirical foundations for change. It does not come at the expense of trying things or meeting needs -
@IAALS is even now doing that work too.Thanks. Twitter will use this to make your timeline better. UndoUndo
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