Their tech support story was "sorry, contract says we only guarantee 10%" when I was _consistently_ getting 15% *always*.
Sometimes shouting at the right people works too. I once got my ISP to fix a BW cap typo by emailing all their executives I could find.
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And it had started when they were supposed to *upgrade* everyone's cap for free. DSL modem synced higher but my speed went *down*.
End of conversation
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