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marcan42's profile
Hector Martin
Hector Martin
Hector Martin
@marcan42

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Hector Martin

@marcan42

If it ain't broke, I'll fix it! I'm porting Linux to Apple Silicon Macs at @AsahiLinux. http://patreon.com/marcan  | http://github.com/sponsors/marcan 

Tokyo, Japan
marcan.st
Joined May 2009

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    1. Hector Martin‏ @marcan42 11 Oct 2020
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      PSA: many sites that I host, including http://hackmii.com , letterbomb, etc are down because @scaleway's IPv6 connectivity broke, and when I filed a ticket, they decided to reboot the server in rescue mode to diagnose and left it that way all night. /cc @Scaleway_Help

      3 replies 1 retweet 34 likes
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    2. Hector Martin‏ @marcan42 11 Oct 2020
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      They asked for permission to reboot in rescue mode, and I specifically agreed conditional to rebooting it in normal mode after the work is done. Apparently they interpreted "work" as "doing nothing for 13 hours".

      1 reply 1 retweet 14 likes
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    3. Hector Martin‏ @marcan42 11 Oct 2020
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      They just responded to my ticket, and there is now an official incident for the IPv6 issue (which had nothing to do with my server, as expected). So they ignored my instructions to reboot the server back in normal mode, and in fact taking the server down at all was unnecessary.

      1 reply 0 retweets 9 likes
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    4. Hector Martin‏ @marcan42 11 Oct 2020
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      So let's recap: * They don't have monitoring for IPv6 connectivity/DHCP (their status dashboard showed no issues) * They immediately ask to mess with customer machines to diagnose *before* confirming that it isn't a wider-range problem on their end

      1 reply 0 retweets 17 likes
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    5. Hector Martin‏ @marcan42 11 Oct 2020
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      * Their internal incident management is dysfunctional, with no update to the customer after the issue was identified as generalized * On top of that they explicitly ignored customer instructions to restore service ASAP after work was done

      1 reply 0 retweets 14 likes
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    6. Hector Martin‏ @marcan42 11 Oct 2020
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      Open to suggestions for competitors in the ~€15/mo low performance dedicated server class in Europe. Specs are Avoton 8C/8T, 8GB RAM, 1TB HDD. I need IPv4 and IPv6. I can handle disaster recovery myself, as long as support aren't incompetent like this.

      7 replies 0 retweets 25 likes
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      Hector Martin‏ @marcan42 11 Oct 2020
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      Services are now back up.

      12:38 AM - 11 Oct 2020
      • 11 Likes
      • sam meowy catgirl Keith Gable 🌻 ダークソール Denys Vitali Vega katherine 🪄🌿🐈‍⬛ remmy Billy
      2 replies 0 retweets 11 likes
        1. Hector Martin‏ @marcan42 11 Oct 2020
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          Hector Martin Retweeted Hector Martin

          Timelinehttps://twitter.com/marcan42/status/1315210682942410752 …

          Hector Martin added,

          Hector Martin @marcan42
          Timeline of the terrible experience I just had with @scaleway's customer support responding to a generalized outage. They left my server down for 15 hours for absolutely no reason, against my explicit request, making it appear they were still working on it when they weren't. pic.twitter.com/jydKmcF94R
          0 replies 0 retweets 10 likes
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        2. New conversation
        1. Relentlessly Cyber Shambles‏ @CyberShambles 11 Oct 2020
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          Replying to @marcan42

          502 Bad Gateway on hackmii

          1 reply 0 retweets 0 likes
        2. Hector Martin‏ @marcan42 11 Oct 2020
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          Replying to @CyberShambles

          Thanks, fixed (stupid PHP updates...)

          0 replies 0 retweets 1 like
          3. End of conversation

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