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So let's recap: * They don't have monitoring for IPv6 connectivity/DHCP (their status dashboard showed no issues) * They immediately ask to mess with customer machines to diagnose *before* confirming that it isn't a wider-range problem on their end
* Their internal incident management is dysfunctional, with no update to the customer after the issue was identified as generalized * On top of that they explicitly ignored customer instructions to restore service ASAP after work was done
Open to suggestions for competitors in the ~€15/mo low performance dedicated server class in Europe. Specs are Avoton 8C/8T, 8GB RAM, 1TB HDD. I need IPv4 and IPv6. I can handle disaster recovery myself, as long as support aren't incompetent like this.
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