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They asked for permission to reboot in rescue mode, and I specifically agreed conditional to rebooting it in normal mode after the work is done. Apparently they interpreted "work" as "doing nothing for 13 hours".
They just responded to my ticket, and there is now an official incident for the IPv6 issue (which had nothing to do with my server, as expected). So they ignored my instructions to reboot the server back in normal mode, and in fact taking the server down at all was unnecessary.
So let's recap: * They don't have monitoring for IPv6 connectivity/DHCP (their status dashboard showed no issues) * They immediately ask to mess with customer machines to diagnose *before* confirming that it isn't a wider-range problem on their end
* Their internal incident management is dysfunctional, with no update to the customer after the issue was identified as generalized * On top of that they explicitly ignored customer instructions to restore service ASAP after work was done
Open to suggestions for competitors in the ~€15/mo low performance dedicated server class in Europe. Specs are Avoton 8C/8T, 8GB RAM, 1TB HDD. I need IPv4 and IPv6. I can handle disaster recovery myself, as long as support aren't incompetent like this.
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