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It is not clear that this was a support account that was accessed rather than an engineering account. Engineers often have access to support tools, especially if they are responsible for them.
Possible, but it's getting far-fetched. Whoever did this was clearly an idiot and didn't think through the consequences of their actions. Engineers are less likely to attempt something this dumb, IME.
Usually when I've seen people go against policy at a big corp like this, it was either complete idiots doing something dumb, or someone smart who truly believed in what they were doing (e.g. whistleblowing) and then the latter don't get caught easily.
Yeah, but they little we know indicates it might be blackmail, and that can work on anyone.
That it can. I'm tempted to invoke Occam's Razor here though, of it being an idiot in support and Twitter just having bad controls.
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