FWIW, I've been using IDA for over 15 years and there's a 0% chance I'd buy IDA Home. I have the IDA interface in my muscle memory, but that license is laughably bad. Ghidra and Hopper may not be as good as IDA, but I'm moving over to them fully.
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If this was your first renewal since moving then maybe a simple "We see your previously registered country was in the EU, and just wanted to make sure that Japan is your new country of residence to make sure we charge VAT properly."
It was my first purchase; however, after having proof of my Japanese residency, when I tried to renew later, they still complained when I tried to use a Spanish credit card (which I was just using because I get better rates).
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I've never had that kind of scrutiny for avoiding VAT. I bought a SIM at an Orange store and they waived VAT once I said I was an American on business. No verification or anything, they took my (non-British) word for it :\
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Also wouldn't you be the one slapped with a penalty if you actually owed VAT and skirted it? That's how tax exempt works here.
End of conversation
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