I stopped renewing my IDA Pro license last year (good riddance; every time there was *some* complaint about the payment method). Sure, it takes a while to get used to a new app, but the bang per buck of IDA is just laughably bad, especially given the competition.
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It's been a while since I had one that wasn't purchased by work. I remember trying to throw $10k+ at them for a personal Hex-Rays license and an upgrade on my Advanced copy that had lapsed, and being (essentially) told to piss off.
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My first interaction with them was an email from
@ilfak himself, literally "Please explain.", because my country and IP didn't match. He had me send him a scan of my Japanese resident card, because clearly I must be trying to scam them out of VAT and not just traveling.2 replies 1 retweet 27 likes -
Yeah, that sounds about right. Turns out, if you spend decades treating your core demographic like shit, someone will come through and treat them (very slightly) better and eat your lunch.
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I'm sorry if you got offended but we treat our customers with due respect.
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Ilfak, "Please explain." is not respectful customer service. Especially not when I'm paying $1129.pic.twitter.com/HZFcBgInqu
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Yes, sometimes my replies may be too short, I apologize if you got offended because of that.
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And yes, some criminals try crazy credit card schemes.
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If you fraud signal is the user's IP address... when your core user demographic is *security professionals*... maybe you should reevaluate your fraud detection approach.
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Thank you for your valuable input.
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My apologies.
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