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Yeah, if it's not backed up on there then it's on them for not saving the recovery key on another device/printout. Sucks that it can randomly trip but you should always keep a copy of recovery key if you are going to be using full disk encryption.
No, it's on Microsoft for enabling BitLocker by default. It is absolutely insane to enable a technology that requires users to store recovery keys *for when software malfunctions* or else they lose all their data by default.
This stuff may be fine us, but it's an objectively broken state of affairs as far as UX goes with dire consequences, and absolutely should never be pushed on regular users unless you literally never need the recovery key, ever, under all circumstances not involving a screwdriver.
That's one of the reasons why MS is pushing account linking so hard. If they logged in with their Live account, there is backup online.
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