Multiple people have e-mailed me begging for help with data recovery on Surface computers with BitLocker. Apparently they enable TPM secureboot BitLocker by default, but it's a brittle mess and any number of random things can change the PCRs and lock people out forever.
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Yeah, if it's not backed up on there then it's on them for not saving the recovery key on another device/printout. Sucks that it can randomly trip but you should always keep a copy of recovery key if you are going to be using full disk encryption.
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No, it's on Microsoft for enabling BitLocker by default. It is absolutely insane to enable a technology that requires users to store recovery keys *for when software malfunctions* or else they lose all their data by default.
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