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Yeah, but what if it only occurs for you?
I already said I worked out exactly where the problem is. Whether I'm the only person meeting the requirements or not it is irrelevant.
Being able to reproduce / verify the problem and confirm resolution might need more data. But the dev should have acknowledged your help and offered why s/he needed more data.
Totally agree scriptt, but like as a dev if one user submits a ticket that 1000 people have never seen. It will sound like a user issue they don't need to bother too much with. It seems the dev did want to look in at a fix, but wanted logs in order to diagnose the real issue.
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