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Replying to @marcam777
Thanks for reaching out. Are you seeing an error message while disabling it? Also, do you see this happening across different networks? Let us know.
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Replying to @TeamYouTube
Yes across different networks; settings allows me to click the “off” button but when I “save” it doesn’t change. I’ve also tried to “unlock” restricted mode. Note-I’m not trying to watch anything with profanity etc, just independent media links
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Replying to @marcam777
Thanks for the info. Have you tried following the steps mentioned in our Help Center article on Restricted Mode off: https://goo.gl/WRBUeT ? Also, could you try signing out, restarting your device and signing back into the account? Let us know if that helps.
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Replying to @TeamYouTube
I’ve followed the “help” article multiple times, signed out of everything, changed passwords and it still doesn’t behave.
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Replying to @marcam777
Thanks for the info. In some cases, Restricted Mode is enabled by the system administrator or your network provider. To disable it, you'll need to contact them.
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Replying to @TeamYouTube
I’m at home on a router supplied by an internet provider
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Replying to @marcam777
Thanks for the info. Could you try switching to cellular data using a mobile device to see if your able to turn off restriction mode. Let us know.
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It’s on the computer where the issue is. Don’t have a problem on phone and data. It’s home internet and restricted mode not “on” on mobile
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