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Here' a great overview of how retailers can use tech to improve
#CX. Telcos specifically, should focus on providing#omnichannel experiences, automating the right processes, and using the right technologies to meet their needs.https://hubs.ly/H0mPVKn0Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Empowering your employees is so important. In industries like retail, empowering your employees with the right training and tools is essential for them to deliver great customer experiences.https://hubs.ly/H0mJLWl0
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Here are the top trends I’ve seen at
#CEMGlobal. This has been a super event with lots of great connections made and conversations had.


pic.twitter.com/xQqgcqbFPAHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
I agree with
@iclindberg it was a great panel, 4 superb leaders doing great things for their organisations
https://twitter.com/iclindberg/status/1222465100897976321 …
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
I was delighted to be a guest on
#ThinkRetail!https://twitter.com/MaplewaveHQ/status/1220333106126782464 …Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
It’s been quite the month for travel! Next week I’ll be in London at
#CEMGlobal to present “Omnichannel Re-Imagined: The 42 customer journeys telcos need right now”. See you there on January 28 at 11 a.m.!pic.twitter.com/IkOwDa31cv
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
What a great example of how companies need to consider their touch-points and when the customer is hitting them in the journey.https://hubs.ly/H0mCf_n0
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
I'm having a great week of delivery with a client in Trinidad!
Yesterday afternoon was an unusually cool followed by some rain, making the harbour calm and perfect for a stroll in Port of Spain.pic.twitter.com/J9ywhrz1r5
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Consumers want to shop when they want, how they want and where they want. Are you giving them enough options? At
#CEMGlobal on Jan. 28 at 11 a.m. I’ll explore telco's customer journeys and the potential of a Transact-Anywhere approach in “Omnichannel Re-Imagined".pic.twitter.com/X6FzPdzf3o
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Your customer experience is directly tied to your employee experience – there’s no denying it. Great blog.
#CX#EXhttps://hubs.ly/H0mxkRM0Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
I've been to a few tradeshows on this list – and they’ve been great. What tradeshows will you attend in 2020?https://hubs.ly/H0mqLFZ0
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Some great focus points for retailers here. But one crucial focus is missing, sales training! Retailers, especially telcos, need to better their retail training programs. Great training, creates great salespeople, who create great customer experiences!https://hubs.ly/H0mqLFS0
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Our team will be at
#CEMGlobal again this year! Make sure you stop by our booth and chat with us about creating engaging, convenient, omnichannel journeys for telco retail. See you there!pic.twitter.com/yPxQiA27Gi
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
The internet and the way it has shaped our shopping habits is definitely a big retail disruptor in the 2010s!https://hubs.ly/H0mpCD10
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
The influx of holiday shoppers makes it easy to see how retailers can benefit from
#kiosks by letting customers perform simple transactions. This could go a long way all year long, for that matter!https://hubs.ly/H0mkd7j0Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Will you be at
#CEMGlobal? Join me on January 28 at 11 a.m. as I examine limited telco customer journeys and explore experiences possible with a#Transact-Anywhere approach in my presentation, Omnichannel Reimagined.pic.twitter.com/Hb3ocMLsf8
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
It’s
#December and that means we are seeing more and more industry predictions for #2020. What do you make of Swinscoe’s insights?https://hubs.ly/H0mdTNL0Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Wishing everyone a Happy Holiday Season! It has been a fantastic year and I’m looking forward to what 2020 brings. Cheers!
#HappyHolidayspic.twitter.com/oHj3SxOFi5Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Our team will be back to London in January for
#CEMGlobal!pic.twitter.com/BcW18etK1t
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
#GenZ and other young consumers are influencing retail – and businesses that are paying attention to their needs are getting ahead!https://hubs.ly/H0m8bGw0Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi
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