Will Gibson

@maplewaveWILL

VP of Marketing & Amplifier at | Offering insight and concrete solutions for retailers looking to take their business to the next level.

Vrijeme pridruživanja: siječanj 2018.

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  1. 3. velj

    Here' a great overview of how retailers can use tech to improve . Telcos specifically, should focus on providing experiences, automating the right processes, and using the right technologies to meet their needs.

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  2. 31. sij

    Empowering your employees is so important. In industries like retail, empowering your employees with the right training and tools is essential for them to deliver great customer experiences.

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  3. 29. sij

    Here are the top trends I’ve seen at . This has been a super event with lots of great connections made and conversations had. 👍👏👍👏

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  4. 29. sij

    I agree with it was a great panel, 4 superb leaders doing great things for their organisations 👌

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  5. 24. sij
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  6. 21. sij

    It’s been quite the month for travel! Next week I’ll be in London at to present “Omnichannel Re-Imagined: The 42 customer journeys telcos need right now”. See you there on January 28 at 11 a.m.!

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  7. 17. sij

    What a great example of how companies need to consider their touch-points and when the customer is hitting them in the journey.

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  8. 16. sij

    I'm having a great week of delivery with a client in Trinidad! 🌎 Yesterday afternoon was an unusually cool followed by some rain, making the harbour calm and perfect for a stroll in Port of Spain.

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  9. 14. sij

    Consumers want to shop when they want, how they want and where they want. Are you giving them enough options? At on Jan. 28 at 11 a.m. I’ll explore telco's customer journeys and the potential of a Transact-Anywhere approach in “Omnichannel Re-Imagined".

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  10. 13. sij

    Your customer experience is directly tied to your employee experience – there’s no denying it. Great blog.

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  11. 9. sij

    I've been to a few tradeshows on this list – and they’ve been great. What tradeshows will you attend in 2020?

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  12. 7. sij

    Some great focus points for retailers here. But one crucial focus is missing, sales training! Retailers, especially telcos, need to better their retail training programs. Great training, creates great salespeople, who create great customer experiences!

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  13. 3. sij

    Our team will be at again this year! Make sure you stop by our booth and chat with us about creating engaging, convenient, omnichannel journeys for telco retail. See you there!

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  14. 31. pro 2019.

    The internet and the way it has shaped our shopping habits is definitely a big retail disruptor in the 2010s!

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  15. 23. pro 2019.

    The influx of holiday shoppers makes it easy to see how retailers can benefit from by letting customers perform simple transactions. This could go a long way all year long, for that matter!

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  16. 19. pro 2019.

    Will you be at ? Join me on January 28 at 11 a.m. as I examine limited telco customer journeys and explore experiences possible with a -Anywhere approach in my presentation, Omnichannel Reimagined.

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  17. 17. pro 2019.

    It’s and that means we are seeing more and more industry predictions for #2020. What do you make of Swinscoe’s insights?

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  18. 12. pro 2019.

    Wishing everyone a Happy Holiday Season! It has been a fantastic year and I’m looking forward to what 2020 brings. Cheers!

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  19. 11. pro 2019.

    Our team will be back to London in January for !

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  20. 10. pro 2019.

    and other young consumers are influencing retail – and businesses that are paying attention to their needs are getting ahead!

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