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If you are at
#CCWNashville20, join Brett Frazer & me, as we share our#thoughts & examples of using#journey#analytics to#improve#agent &#customer#experience#cx#ex#customerjourney@teamhgs@CCW_Digital@SunBasketMeals#insights#customerservicehttps://twitter.com/teamhgs/status/1223236993968197634 …Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Mandeep Kwatra proslijedio/la je Tweet
Join
@mandeepskwatra and Brett Frazer of Sunbasket Thinktank Sessions today@10:50 AM & 11:40 to learn about Customer Loyalty and How to Leverage#Analytics to Improve Agent Effectiveness and Customer RelationshipHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Happy #2020 everyone! May this start of a new year &
#decade be the start of a new chapter where we take measures to#transform towards a#sustainable,#respectful &#responsible#society!#newyearHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
#AI when used to create a better &#healthylife is#goodAI, here is another#example about how#AI is being#developed to create a#speech#recognition#virtualassistant for differently abled. I say#brilliant, what do you say? https://youtu.be/OAdegPmkK-o#healthcare#goodlifeHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Mandeep Kwatra proslijedio/la je Tweet
The growth economics of artificial intelligence https://buff.ly/32iHYOb pic.twitter.com/GQrEJwbzhW
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Mandeep Kwatra proslijedio/la je Tweet
CX includes the website, packaging of the product, the process the customer goes through, customer service before, during and after the sale, and much more. http://bit.ly/2lyEgj8 via
@Hyken#CustomerExperience#MarketingHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Mandeep Kwatra proslijedio/la je Tweet
For the last remaining let's-post-organic-content-to-create-business-value Social Media Warriors.... A reminder... Cartoon:
@oatmeal https://is.gd/y0FZ1K (Bonus read: TMAI #170: The Most Effective Social Strategy. https://is.gd/O0WOq2 )pic.twitter.com/qtgWo3AUHx
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
#Healthcare can benefit so much from#AI. From#patternrecognition based#diagnostics to the recent advancement of retina scan based recognition of cardiovascular & diabetic symptoms.#digital#disrupt#transformation#goodai@GoogleAIhttps://www.theverge.com/2018/2/19/17027902/google-verily-ai-algorithm-eye-scan-heart-disease-cardiovascular-risk …Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
#Chandrayaan2 communication lost, does not mean the mission is not successful. It has got us inches close to our next success! The learnings, make us stronger. Congrats@isro and yes, we will get to the#moon!#HumHongeKamyaabEkDin#IndiaMakesHistoryHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi
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What is great
#CX?@Delta#Airline shows.#effortless#conversation resolved at#applebusinesschat. Great work Rahul Samant@rdsam66 &@Delta team! Other airlines should note!!@apple@LivePerson#greatcx#cxstories@united@AmericanAir@lufthansa@emirates#nophonePrikaži ovu nitHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Mandeep Kwatra proslijedio/la je Tweet
I'm surprised more brands don't use positive reinforcement to driven engagement or loyalty or other valuable outcomes. Getting this occasional email (data!) from
@googlemaps makes me happy. And, more likely to contribute.#winwithlovepic.twitter.com/dGYxhYyDRe
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Mandeep Kwatra proslijedio/la je Tweet
What is wrong with this table? Share your answers. They are small things, all harmful (and irritating). The answers are in your inbox, my latest newsletter: "TMAI #167: Data Pet Peeves: %, Sorts, Altitude." [If you are not a subscriber (why?): http://zqi.me/tmaisignup ]pic.twitter.com/yS1Fx708po
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
I always struggle with understanding how a CSat feedback, sent after 3 days of travel, stay or a particular interaction helps in capturing true VOC or feedback of the customer?
#CSAT#VOC#travelCX#analytics#digitalCX#CX#CustomerExperience#CustomerSatisfactionHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Mandeep Kwatra proslijedio/la je Tweet
HGS will be speaking at
@FS_events#CCFrost 2019 in April! Join me for this event guaranteed to realize your customer first vision. Be prepared for the future of customer care with this immersive event.#customercontact#customercontacteast#customerservice http://bit.ly/2U9o6tz pic.twitter.com/pLMHXriJV7
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Mandeep Kwatra proslijedio/la je Tweet
Are you wondering how to work with
#Digital#labor? How to create the "Tango" between humans &#bots? If so, check out this#podcast with@mandeepskwatra from@teamhgs &@RobCoverdale from@LivePerson for tips http://ow.ly/i9VC30o35nbHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Tune in and subscribe to the Talking
#Transformation#Podcast by@teamhgs where I will talk to#leaders across industries on how they are#changing#cx. Episode 1 is@RobCoverdale from@liveperson!https://twitter.com/teamhgs/status/1095714481148215296 …
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi
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Mandeep Kwatra proslijedio/la je TweetHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi
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Some companies feel that hiring an
#AI company to launch their#Bot is the right way. I think teaming your#contactcenter partner with the#AI team is the#smart bet. Because they know your#customers &#interactions better!#cx#Chatbots#digitalcx#CustomerExperienceHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi
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