Have a credit shell/credit voucher for a canceled booking from IndiGo or SpiceJet but don’t know how to use it? Worry not! We are here to assist you. Here’s a step-by-step video guide to help you seamlessly book your tickets with the credit shell balance, on our website.
Follow
Click to Follow makemytripcare
MakeMyTrip Care
@makemytripcare
Creating Magical Journeys For You
Visit My Trips on our app for any concern regarding your booking, or DM us with your booking/query ID 
MakeMyTrip Care’s Tweets
We understand your agony and apologize for the inconvenience caused. We request you to provide the Booking ID over the DM so that we investigate the issue at the earliest.
- Thanks,
Akshay
Send a private message
We always enjoy hearing our customer’s valuable feedback and suggestions.
Send a private message
Kindly accept our sincere apology. As checked, the flights are different in both the screenshots hence there is difference in the price. - Thanks,
Saurabh
We always enjoy hearing our customer’s valuable feedback and suggestions.
Regards,
Neha
Send a private message
| #GoodToKnow | #MyTrips | Booked a property and need post booking assistance? Watch the video to get answers to all your after-booking queries with a single tap. 😇
We request you to refer the DM and check the complete details mentioned regarding MMT Double Black programme
Our team is working around the clock to better serve you during these difficult times. Here is an update from our founders on our efforts to serve you under countrywide lockdown constraints. #CoronaVirusUpdate
bit.ly/34qZQIK
Hi Akash,
We are here to help you in the best possible way. We request you to please provide us sometime to get this checked.
- Thanks,
Gulshan
Send a private message
We do understand that the refund is delayed, please be assured that we are following up with Jet Airways to get updates on your booking refund. As soon as we have confirmation from the airlines,
Send a private message
Further, we would like to assure you that we are working on your concern. We will get back to you within 24-48 working hours. Trust that your concern is important to us and we will review it on priority, assuring you the best of our services.
Inconvenience caused is deeply regretted, Please share your booking ID to look into the matter right away.
#MondayMotivation That feeling when you get the motivation you need, right at the start of the week! 🙌🏼 💃🏻 Thanks for the shout out, Saurabh! 🥰 Happy to see that our team could address your concerns to your full satisfaction - You can always count on us! 😇
Quote Tweet
Let me take this oprtnty to thx @makemytrip @makemytripcare & the whole team for the great help and concern they showed
True eg of attitude towds custmr care & concern is displayed tday whr my whole money has been returned back where mistake was mine.
Thank you
#MMTCares
Hi. Thank you for your query. To book your international holiday through us, please click on makemytrip.com/holidays-inter or you can call on 1860-500-5566. Please feel free to contact us in case of any issues. Happy holidays!
At the outset, we sincerely apologise for the unpleasant instance. Clearly not in line with our service standards. We are getting the issue checked.
Inconvenience caused is deeply regretted, please DM us your booking details so that we can check and assist you accordingly.
Send a private message
As requested, please DM us your booking details so that we can check and assist you accordingly.
Could you please brief us on your concern so that we can look into the matter.
Regret the inconvenience. We are getting this checked with the concerned team and they shall get back to you on priority.
We regret the inconvenience caused to you. Kindly allow us some time while we validate and update you regarding your concern.- Thanks,
Saurabh
Need after-booking assistance for your flights? Know how to check your flight details, do web check-in, cancel your flight and so much more with a single tap in this video. #MMTCares
In a very rare instance when a payment or an online transaction is unsuccessful, we refund the entire amount to your bank. Your bank may take up to 7 days to reflect the amount back into your account.
Apologies, please share the booking ID with us, so we can assist you
We love that you've taken the time to share your experience with us, Aditya! Thanks a bunch! ❤️🙌Your kind words are all the boost we need to do our very best & continue striving for a seamless experience! 💪 #mmtrockstars #gratitudetuesdays
Quote Tweet
Often, support experiences with sites like @makemytrip don’t go well since we mostly call with a complaint.
But sometimes they have a guy like Saurabh, who calls me back in 24 hrs with a resolution, and then resolves another pending issue since he called anyway!!
Rockstar, man 
Thank you for allowing us the opportunity to turn this around, Apsara 🥰 We're glad we could sort this out. Have a great week ahead! 😇 #Gratitude #MMTCares
Quote Tweet
With deep respect & sensitivity @makemytrip reached out, understood the nuances of inclusivity. Truly touched at the way Saurabh addressed the concerns with professionalism. We must support businesses that lead in the D&E space and those that sincerely want to make the effort too
We hope you understand and appreciate our limitations as an Online Travel Partner. Refund information will be auto-updated & processed once received from the Airlines. Appreciate your understanding.
We would like to bring to your notice that as of now we haven’t received any refund against PNR OSUFHLfrom the airline. Our teams are closely in touch with the Airlines for processing the applicable refunds at the earliest.
Hi Hemant,
Seems you had a rough run on our platform, apologies on this appalling instance. We request you to please provide your booking ID and registered phone number via DM so that we can get this checked.
Regards,
Neeraj Sanwal
Send a private message
We’re sorry your experience didn’t match your expectations and we have noted your feedback for further evaluation. However, what happened is certainly not in line with our service standards and we’ll do better in the future.
Regards,
Uzair Ali Khan
Send a private message
We regret for any inconvenience caused. Please share your Booking ID over DM to assist you better
- Thanks,
Bhupinder
Send a private message
We deeply regret the inconvenience caused to you and this is not the service we want you to experience. Please DM us the booking ID and we'll connect with you & help with the resolution on priority.
- Thanks,
Barkha
Send a private message
Inconvenience caused is deeply regretted. Further, we have initiated the refund into the original mode of payment and the same will reflect your account within 07-10 working days.
Send a private message
Feel like royalty at these two desert camps in #Jaisalmer and #Dubai! @SUJAN_Luxury bit.ly/Luxury-desert-
Sorry to hear about this instance. Could you please DM us your booking details so that we can look into the concern? Also please share your registered email ID and the contact details.
Apologies for the delayed response. Please share your booking ID so that we can assist you.
Thank you for sharing the details. Kindly allow us 24 hours to validate the issue and update you with a logical closure.
- Thanks,
Subika
Send a private message
Looking for #summer vacation ideas with family? Here's why you should try #Kerala bit.ly/kerala-family- #summerfrolic2015
We have tried to connect with you, however call was not connected. Request you to please share your alternate contact details via dm so that we can connect with your again -Thanks
Dhananjai
For your booking, we have received the amount in the form of a credit shell from the airlines. Hence, we are unable to process a cash refund to you.
Send a private message
We hope you're doing well, Nachiket. Happy that our team could get this sorted out for you at the right time. 😊 You will never have to worry about a thing when you travel with us - we got you! 🤗 #sendinglove #heretohelp
Quote Tweet
Really appreciate @makemytrip for 100% refund of my booking after cancellation window was closed. As I explained my medical emergency, the team worked quickly to get my issue resolved. I am your repeat customer from now on.
However, knowing the fact it's a genuine mistake which you highlighted to us within 5 minutes of booking so we have decided to reimburse the breakfast charges.
We deeply regret the inconvenience caused to you. Please DM us your booking ID along with the concern for us to assist you on priority.
Hi Priyaanka,
Sorry to hear about your unpleasant experience. Please share your booking ID over the DM, so that we can look into the concern.
Regards,
Mohd Danish
Send a private message
Apologies for the delay in response. We have shared the details with the concerned team and they will get back to you shortly.
Appreciate you reached out to us! Please share your booking ID to look into the matter right away.
Hi. Thank you for your query. To book your international holiday through us, please click on makemytrip.com/holidays-inter or you can call on 1860-500-5566. Please feel free to contact us in case of any issues. Happy holidays!
Due to prevailing security situation in Kashmir, has extended waiver on cancelling and rescheduling as per the update below. Please use the support link on the MakeMyTrip web or app for any cancellation request or chat with us online for any rescheduling support.
As per our records, our team has shared the resolution with you and your complaint stands resolved. Please do write us back for any further assistance.
As checked refund of 5,634/- stands processed from our end on 27th April 2020.
Hi Rupa, We are glad the issue was resolved. We would want to assure you that we always commit to the best possible resolution for our customers.- Thanks,
Saurabh
Hi Vignesh,
Sorry for the trouble. We request you to kindly share the booking I'd with us.
Regards,
Owais
Dear Mr. Shekhar, this amount is added to your MakeMyTrip Wallet basis a recent promotion for our selective base of customers.
Sringar International airport is also known as Sheikh Ul Alam Airport just like all airports in India have an individual name.
Hi, request you to share your registered email ID and contact details so that we can get this checked.
Send a private message
Thank you for your query. To book your domestic flight through us, please click on makemytrip.com/flights/. Please feel free to contact us in case of any issues. Thanks & have a safe trip!
Hi Amruta,
We request you to kindly share your contact number via DM so that we can connect with you and assist you accordingly.
-Regards,
Yassin.
Send a private message
You may connect with the airlines to confirm if it's operational. Further, it is always users choice to travel if the flight is operational.
@ArunYuvraj12 Thank You all for your love :)
@MohitKu40842282 We hope your query has been addressed. Please do write us back for any further assistance.
As our telecom, we are cancelling the tickets with above booking id and will check the refund status for the second reservation as well
Your name has been not been changed at the airline end and you will not be able to board
#LetsFightCoronaTogether: All modes of travel—flights, bus, train & cabs, stand affected. While we work 24x7 to assist you, these links will help you resolve your concerns:
Support Page- bit.ly/3d0Dq56
Self-Serve- mmyt.biz/33hvEz6
Web Form- bit.ly/398Oqds
Thanks for offering an opportunity for us to look into this. We request you to please share details of your grievance at <applinks.makemytrip.com/Y1nXJQM77bb>. Our team will reach out to you in the next <48 hrs> with an amicable resolution
Send a private message
We have noted strong feedback and cascaded the same to our respective channels in order to have the customer service experience.
Send a private message
Evening Tinu, thank you for the love you have shown us here. Always happy to help!
Quote Tweet
I want to sincerely thank and put it out on record - Thank you @IndiGo6E and @makemytrip for your benevolence. It was my inadvertent mistake but u still saved me from losing a lot of money. U will continue to be my favorite airline and booking portal
@ChhaviLeekha @SamBaj @Prach3
GIF
read image description
ALT
Fancy a low-priced Indian meal in London? Check out this list by bit.ly/budget-friendl #MMTIbnBattuta #foodie
Apologies if something went wrong. Could you please brief us your concern, so that we can assist you accordingly.
Hi,
We apologize for the inconvenience caused to you. We appreciate feedback from our customers and any suggestions on how we can improve.
Regards,
Tushar saini
Send a private message
Dear customer, thanks for reaching out. We are pleased to inform you that we have made a refund for your booking and it will be credited to your account as per the bank processing cycle. Thanks for your patience and support. We are in this together!
Thank you for your feedback. You can always look up the gym in our amenities section while checking the hotels. Though agree with you not many travellers are gym freak🙂
Hi,
This sounds like unexpected chaos. Please DM us the booking id and we will check this for you
asap.
twitter.com/messages/compo
Regards,
Rahul
Send a private message
Hi Himesh, we apologize for this inconvenience. As discussed, we are validating the concern with the hotelier. We will update you shortly along with the resolution- Thanks,
Saurabh
If the booking was made from MMT Sorry to hear about this instance. Could you please DM us your booking details so that we can look into the concern? Also please share your registered email ID and the contact details.
Apologise for the trouble. Please provide us the complete booking id with us in order to check the details.
From travelling during day to doing research, shares tips for all #solo women #travellers bit.ly/safetytipswomen
Regret the inconvenience caused. We will check and will update you on the same.
@Sutte_baaaz Please note that Convenience fee is currently been charged by all OTA's who are doing online sales.
We have checked details as per which airline has refunded in form of agency credit and hence we have cancelled your booking with us and a credit voucher will be made available within 5-7 working days.
We regret the inconvenience caused to you. Please provide your MMT booking ID via DM so that we can get this checked.
- Thanks,
Vandana
Send a private message
Apologies for all the trouble caused to you. We would request you to share the MMT booking Id over the DM.
Send a private message
We have however emailed the images you have shared with us to the hotel management and we will get back to you with the possibilities of a partial refund.
As checked out team has mailed you an email with the refund details with the email ref id: 14057153723524416. Would request you to please check your registered email address(het*******i83@gmail.com). Regards Ajay Team MMT
Send a private message
We have noted your feedback and we will share the same with the bus vendor. Further, we have shared the resolution with you over the DM, kindly refer to the same. Do let us know incase of further assistance.- Thanks,
Saurabh
Kindly elaborate your concern so that we can assist you accordingly.
See the best of #Europe in just 5 days! bit.ly/europe-five-da #Paris #Switzerland #travel #IbnBattuta
Apologies for the trouble. Please DM us the complete booking id so that we can check and assist you accordingly.