Hey there, thanks for reaching out. A few questions: from what website or app are you casting it from? Is your Chromecast within 10-15 feet of your router? Try rebooting them by unplugging both from the power source for a minute. Let us know how it goes.
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Sorry to hear you are still running into trouble, have you tried these steps: delete the app > restart your device > reinstall the app? Let us know if that clears things up.
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