I’m having some issues can you please DM me? Thanks. @TeamYouTube
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Replying to @lukazxo @lukecofficial
We'd like to help. Could you share specifics about the issue for us to look into it better? Thanks.
1 reply 0 retweets 3 likes -
Replying to @TeamYouTube
I published a video and literally nobody got a notification for it. This has been an on going problem for a long time.
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Replying to @lukazxo @lukecofficial
Sorry to hear about the trouble. Are your subs reporting that no notifications are being sent or that your videos aren't showing up in their subs feed? Appreciate the details!
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
It shows up in the subs feed, but none of my subs got a notification at all.
1 reply 1 retweet 1 like -
Replying to @lukazxo @lukecofficial
Just to confirm, have you selected "Notify subscribers" under advanced settings when you publish your videos.? Also, your subs can check their account and notification settings here: https://goo.gl/PdDKZW . Keep us posted.
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Replying to @TeamYouTube
Yes I always have that setting turned ON and my subs have opted in to receive “all notifications”, but like I have said previously, this has been an on going problem. Even though my subs have opted in to receive all notifications, they’re not getting them.
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Replying to @lukazxo @lukecofficial
Oh ok, Could you reach out to our Creator Support team who can dive into this further? Here's how: https://goo.gl/BxLi8H . Hope this gets resolved.
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
I contacted them, they haven’t answered. Can you please DM me?
1 reply 1 retweet 1 like -
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