@TeamYouTube hello team
I have a problem with my video the video is read on the ios system but on android we can not hear the sound
Thank you
Vlog 4https://youtu.be/Zfq_Ilqso3o
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Replying to @lerecifdubelon
Thanks for reaching out. Could you try uninstalling and reinstalling the app to see if that makes a difference? Keep us posted.
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Replying to @TeamYouTube
I made several montages and video and the sound is not active on Android smartphone but I use the same codec
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Replying to @lerecifdubelon
Thanks for the details. Try the troubleshooting steps mentioned in our help center article and check if that resolves the issue: https://yt.be/help/Xt3P . Let us know.
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Replying to @TeamYouTube
Hello I just read the help online and I found nothing abnormal about the ownership of the video
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Replying to @lerecifdubelon
Hmm. Can you check if your Android device has any pending OS updates? Appreciate it.
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I come back to you the video is filmed under 4k, on pc, iphone and imac, the codecs are good and the sound on the video works but not on the android phones so the problem does not come from my video but from the youtube platform fred
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