@TeamYouTube I need urgent assistance. I signed for a 7 days youtube TV free trial on 04/01. I've used my Brazilian CC and my aunt's address where I was staying in Orlando. Problem is I could not download the app (not allowed for my country) so I didn't use it nor I can cancel it
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@TeamYouTube this is already my second tweet and Ive already sent an email. So far no reply from any one on Youtube. I really need help as I dont want to be charged $44 per month for that. Thank you1 reply 0 retweets 0 likesShow this thread -
Replying to @leo_barreto10
Hi Leonardo, we're very sorry to hear that you're having problems canceling. Please use the link to request a chat or call from our support team, for live support and a faster resolution: https://goo.gl/PCNLER
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Replying to @TeamYouTube
Could send me the steps to reach the live chat? I can't find it on this link.
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Replying to @leo_barreto10
Sorry about that! Here's a more direct link: https://goo.gl/je9hWJ
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Replying to @TeamYouTube
My problem is that I dont even have the Youtube TV app. Your link gives me an option to live chat from the app. Is there another way to live chat?
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Replying to @leo_barreto10
What device are you trying to contact us from? You shouldn't need a subscription or the app to contact us. Keep us posted!
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Replying to @leo_barreto10
Hi Leo, do you have access to a computer by any chance? Or Can you give this a try from your Chrome browser on your mobile or iPad? https://goo.gl/je9hWJ . Keep us posted!
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Problem solved. I was able to cancel on my computer. Thank you.
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Replying to @leo_barreto10
We're glad this was resolved. Have a nice day!
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