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Barriers can create fear & misunderstanding, harming people, ideas & progress, leaving scars that can last a lifetime pic.twitter.com/wMLYxeZsdL
The view from the east side of the scar that once cut through Berlin #fotw25 pic.twitter.com/yiabiDdU38
So much has happened in 25 years. Hopefully more walls will fall & bridges built in the next 25 #fotw25 pic.twitter.com/Aki9pTEMNz
Failure means different things in different cultures. Sadly, few seem to have learning & improving prominently as one of them
Join me for @Gigaom Structure Connect Conf Oct. 21-22nd in SF. I'll be available for conversations at the event #Gigaomlive
Learning to observe means understanding that there are times when what is not said or seen is more important
1 retweet 1 favoriteAfter a month of constant travel/jetlag, waking up in a haze in a foreign land and realizing somewhere along the way you became its citizen
Insisting upon IT perfection without cost, understanding or reason is just like counting on the Easter Bunny delivering cash laden unicorns
Knowing what and how is rarely as useful as knowing why
When providing an IT service, delivery doesn't end with release. It is continuous unless you do a bad job delivering or your customers leave
1 retweetCulture is like soup. Goes bad when mistreated. Difficult to change after it is made, especially if you aren't aware of the original recipe
4 retweetsMany IT shops strive to enforce a system of rigidity, high friction & minimal change. In biology such a strategy often results in extinction
SVP Operations+Infrastructure, Etsy. Dad. Author. Guitarist. Student of sociotechnical systems, human factors, and cognitive systems engineering.
For effective communication shared context is everything. Just try understanding a phrase like "It is being routed" without it
Service environment hygiene mirrors personal hygiene. The worse you are at it the more bugs you invite & more deviant your behavior seems
1 retweetICD-10: an example of complexity for profit through overly aggressive classification. Some favorites: Y91.07XA, V97.33XD and S30867A
At best, best practice is a practical reusable, replaceable & adaptable pattern. At worst it is an inflexible mandate unswayed by reality
1 favorite“C is good for two things: being beautiful and creating catastrophic 0days in memory management.” —@quinnnorton https://medium.com/message/81e5f33a24e1 …
Those who do not ask why tend to believe they live in a world full of magic, wonder and surprise
When someone gets a little too clever with auto deployment. Ow: http://it.emory.edu/windows7-incident/ …
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