Just to confirm, are you subs reporting that this is happening across devices? Also, have you tried deleting and re-uploading the thumbnails? Let us know we'll take a look.
@TeamYouTube So why am I allowed to upload my own custome thumbnail, it shows up that it’s successfully uploaded but when anyone goes to see my video it’s a random still from my video? Thumbnails are huge in getting views specially for small creators.
-
-
-
I’ve looked at it on multiple products(laptops,phones) (not signed in with my account) no subs reporting it to me directly. Also I tried using different thumbnails I’ve made in the past.
- 1 more reply
New conversation -
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.