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@ditzikowHi, we are sorry to hear your experience with booking a reservation with us. We recommend that you send us a direct message for us to further investigate this matter.

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I've called your customer service 3 times already, waited 2 hours every time, every time you say it will take 2 more hours to get me a new flight

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Been stranded here in London for more than 6 hours now

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Your customer service told me a supervisor would call me on about 1h, been waiting 2h now, and that was already the 3rd time I called

8:31 PM · Jul 7, 2018Twitter Web App

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Hi, we understand your frustration regarding this matter. We recommend that you send us a direct message for us to further investigate this matter.