I just changed my e-mail to another (because the one I used, I was unable to access anymore). But this happened before I changed the e-mail. I logged in just fine with the old email on google/youtube. It doesn't show my videos on any devices. It's the same there.
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Replying to @l3neee91
Thanks for the info. Try this article to regain access using your old email and let us know if that works: https://yt.be/help/nr5L . Keep us posted.
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Replying to @TeamYouTube
I had no problem logging into google/youtube using the old e-mail. I just couldn't access it from http://hotmail.com which is why I changed it on google account to a working e-mail. But this was AFTER my youtube account blanked out.
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Replying to @l3neee91 @TeamYouTube
So now that it's changed I can't use that recovery (although I've tried a recovery to access the account before but it wasn't accepted). Guess this means I'm stuck with my new YT?
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Replying to @l3neee91
Hmm, it must be your channel is connected to a brand account that's why you're seeing two different screens. Here's how to check if you have a brand account: https://yt.be/help/39SZ . Also, more about brand accounts here: https://yt.be/help/JTg8 Hope this helps clarify.
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Replying to @TeamYouTube
Doesn't say anything about any brand accounts. Doesn't show up in the settings where they'd be.
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Replying to @l3neee91
Thanks for the info – try it out on a completely different browser, if that still didn't work, please submit this using our feedback tool here: https://yt.be/help/feedback ? This is how we track issues like these.
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Replying to @l3neee91
We'll see what we can do. Can you follow us, so we can continue this conversation through DM?
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Great, thanks! Just followed.
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