Some thoughts from me on the last 24 hours:
- no customer funds were lost
- the downtime of withdrawal infra was ~14 hours
- our team has hardened the infrastructure in response to the incident
We will share a full post mortem after the internal investigation is completed.
Conversation
I'm particularly happy with two things:
- the support we received from the community both publicly and in DMs
- the opportunity this incident gave us to further strengthen our setup
We learn, we improve, we move forward undeterred.
#FFTB
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Love the transparency but I will feel much better when I see the cro I sent to my DeFi wallet 10 hours ago though.
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Where is my account ? I am loosing my mind right now. My app not recognising my login and taking to the sign up page. Worse customer service I am not sure how I retrieve my funds
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